Shipping Policy

Effective Date: July 9, 2026

Thank you for shopping with Dark Grey Plus.

Every product is made to order, allowing us to reduce waste and create high-quality products especially for you.

Order Processing

• All products are made after your order is placed.
• Processing time is typically 2–10 business days.
• During holidays or periods of high demand, processing may take slightly longer.

Worldwide Shipping

We proudly ship to customers around the world.

Estimated delivery times after your order has been shipped:

• United States: 3–7 business days
• Canada: 5–10 business days
• United Kingdom: 3–7 business days
• Europe: 5–10 business days
• Australia & New Zealand: 5–10 business days
• Asia: 5–10 business days
• Rest of the World: 7–20 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or local postal services.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available).

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Orders returned due to an incorrect or incomplete address provided by the customer may require additional shipping charges for reshipment.

Lost or Delayed Shipments

If your tracking has not updated for an extended period or you believe your package has been lost, please contact us. We will work with the shipping carrier to investigate the issue and provide assistance.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If the damage is confirmed, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact Form or by email.

Accessibility Note:
I am hearing impaired. Please do not call. Email or the contact form is the preferred method of communication.